Every ArtsyPod case is printed to order in Darwin, so our returns work a little differently from off-the-shelf stock. Here is exactly what we do.
Faulty, damaged or wrong item
If your case arrives faulty or damaged, or we sent the wrong item, email Hello@artsypod.com with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. For damage in transit, please let us know within 7 days of delivery.
Ordered the wrong iPhone model
Contact us within 14 days of delivery and we'll print the same design for your correct model at 50% off, with free standard shipping. You can keep the original case.
Change of mind
Because cases are printed to order, we don't offer refunds or exchanges on cases for change of mind. Unused accessories can be returned within 14 days of delivery in their original packaging. Return postage is paid by the customer.
Bundles
If a case from a bundle is faulty, we replace it free and your bundle saving stays the same. If we refund one item from a bundle, the refund is the discounted price you paid for that item.
12-month warranty
Our cases are covered for 12 months from delivery against manufacturing faults under normal use. See our FAQs for what's covered.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.